Frequently Asked Questions
- Which payment methods are accepted in the online shop
Bitcoin, Credit Card Payment, Moneygram and Western Union, Gift Cards
2. What is the minimum and maximum amount i can order at a time?
Minimum order is (Sample Order) in $100.00 Shipping Charges Inclusive. Maximum order there is no limit.
3. How do you Ship?
- Our organization name or anything else that would imply pharmaceutical/drugs contents of the package is never used in our shipments.
- Packaging types are changed constantly to achieve max delivery success!
- The size of our packages are never larger than what would cause unnecessary suspicion. If the order is too large to fit in one package, it will automatically be divided into two or more packages (all for one Shipment & Handling charge).
- We also reuse original cardboard boxes for packing different products that fit in ( because we are ecological oriented company and because this way there is more possibility to deliver successfully)
- Shipments are sent from various shipping points in USA, Asia and Europe
We ship our products world wide and all packages are shipped very discreet with top shelf stealth that prevent Radar detection.”] If the order is to large to fit one package, we guarantee the order will be divided into the necessary amount of packages to lower the risk. No matter how large your order is, we reassure you the same discretion level and repackaging as used for small sized orders.
4. How successful is delivery?
We ensure that all packages are shipped with maximum discretion. Products are removed from their original boxes and repacked with extreme care and precaution, specifically to minimize shipment volume. Our organization name is not indicated on any package and shipments are sent from various shipping points in USA, Pakistan and Europe, established in different countries, to ensure maximum discretion and highest probability of successful delivery. With customs we have 100% success in USA Canada & UK, 94% success rate to Sweden, Norway, Iceland, Finland, Australia, New Zealand etc. please note before ordering. If you insist and want to take a chance anyway to these countries, please place order online ( pick Bitcoin as method of payment for discretion) and let us know in email that you want it to be shipped and we will!
5. How does Delivery Guarantee work?
Our delivery guarantee means we do everything to get your order delivered. If your order got lost somehow (which actually never occur) we will resend the order in a different sealed packaged manner. Since we both will have access to the track and trace of the package we can detect what happened. If it appears to be impossible to get your order delivered we will refund the money.
6. Are you a scam? Is this even for real?
We have been able to maintain an excellent reputation by word of mouth advertising, and steady repeat clientele as a private, invite only website. We have decided to take a leap of faith and now let the general public in USA/Canada/Australia/UK order off of us.
7. How those the gift cards payment work?
Once your order has been placed its mark as processing and we need to confirm gift cards to complete order. Under your account click on payment confirmation and select the type of gift card you have.
NB: We do accept other gift cards no listed on our payment confirmation page, contact our service for order confirmation.
8. Do you accept Credit Card Payment?
Yes, we accept Credit/Debit Cards and the name on cards must match your
9. Has anyone been arrested for ordering from us?
We are proud to say no one has been arrested from ordering from our site, we are a licensed dispensary and we do operate under Legal Marijuana Industry Laws. However, there are always potential risks involved shipping to non-legal marijuana states and countries, but our clients safety is our top priority so packages are delivered like a gift box vacuumed sealed top discreet no smells.
Your information and personal data are not shared with anyone. Your information are kept confidential and adheres to the Health Insurance Portability and Accountability Act .
10. How long will it take to get my package?
Time varies depending on your location. All items are sent via Express. Usually all deliveries within USA and Canada takes 2-3days and may take longer for some rural areas. All deliveries out of USA takes 5-7 days.
11. Do you ship internationally?
12. Do you accept cryptocurrency payment?
yes we accept bitcoin,litcoin,ethereum,are accepted and we are adding more token soon
13. can i return my order?
We know you are worried and concerned about your money and where you put it into, don’t worry for that’s why we back every sale with a 07-day money back guarantee. If you don’t like the product, if it just doesn’t work for you, return it. Within 07 days of receipt, products purchased from us may be returned for any reason. However, this does not cover shipping fees (usually $35) as such payments are not made to us but directly to the courier company. We know what we give you and we trust all our products hence we take pride in guaranteeing you knowing our products we best serve you. With over a million customers so far we are sure you will be satisfied, however if you are not just tell us what you didn’t like and why and we will refund your money.
14. My tracking number does not work. Help!
We will email you your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the FedEX courier Post website. Please wait till the end of day and your tracking number should appear correctly. If it does not, please email us or feel free to contact our live chat anytime which is available from 6am – 11pm PST time and we will be happy to look into it for you.
15. What happens if I don’t get my package?
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Southbank Post.If a trace is filed,Southbank Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1x replacement package up to $500 of the value of your package free of charge.We do not offer postage refunds if your order arrives late due to any postal issues. This excludes packages marked [[Delivered]] but not received by customers (please see tab below).
16. Scam Warning!
It has recently come to our attention that more and more websites are starting pop up that completely lift our images and plagiarize our copy and website in an effort to trick our customers and scam people who are actually trying to find our website. Please ensure that you are in fact on our website and verify the URL in your address bar before purchasing anything and when browsing the internet.
17. Can I place larger orders than those listed on your site?
Yes. If you desire a larger quantity than what we have listed, you may want to consider placing multiple orders. Multiple orders are always available for you or check our wholesale page or contact us